Policy for return and refund
Aren't you happy with your order or have you ordered the wrong size? No problem! You may return or exchange your order within 30 days.
Return in 4 easy steps
Step 1: Send an e-mail info@palmos-mode.com and our team will send you a return form. ; Read the terms of the return form carefully before sending the product outge to our sorting center.
Step 2: Complete the return form completely.
Step 3: Send your order to the address specified on the return form. Send the goods along with the completed return form to the address specified on the return form. As a sender, you are responsible for the return shipping costs. Make sure the package has a track & trace code.
Step 4: Once we have received the package, we make sure that the purchase amount is returned to your bank account within 5 days.
Exchange 4 Easy Steps (by Question of Size)
Step 1: Send an e-mail to info@palmos-mode.com stating your order number and what size product you want in the correct size, you will then receive a return form that you can use to return the wrong product.
Step 2: Complete the exchange form.
Step 3: Send your order to the address specified on the exchange form Send the goods along with the completed exchange form to the address specified on the exchange form Make sure the package has a track & trace code.
Step 4: When the package is sent to the address specified on the exchange form, we will send you the right size for free.
Replacing 4 easy steps (for damaged products)
Step 1: Send an e-mail to info@palmos-mode.com with photos or a short video of the defective/damaged product you received and explain a little about the problem with the product.
Step 2: Once we have received photos/videos of the received product, our team validates the product.
Step 3: When the validation is successful, our team sends you a free replacement order.
Step 4: Finally, our customer service team will give you the new tracking information for your free replacement order so you can track its status.
If you have more questions, please feel free to contact us by email: info@palmos-mode.com
Note: Before returning the products to the return address, complete the return form. The return form must be sent along with the package. For the return form, you can contact our customer service by sending an email to: info@palmos-mode.com
Our Return Address: Lane 1177, Jianlan Road, Meixu Street, Yinzhou District
315100 Zhejiang, China
If the return is caused by the consumer, the consumer must be responsible for the shipping fee. The specific fee must be based on the express company you choose.
If the goods received due to our reasons are damaged or not correct and the consumer is not required to carry the shipping fee for this reason.
The Name of the Corporation: Palmos mode
E-mail: info@palmos-mode.com
Telephone: +31645376105
Business Number: 859732001
Address: Nobelweg 31, 1097 AR Amsterdam, Holland
Opening hours
Monday -Friday: 09:00 - 19:00
Saturday: 10:00 am - 5pm
Closed on Sundays and holidays.