Often asked questions
Q. When can I expect to receive my order?
To keep our prices as low as possible for you, palmos-mode delivers products directly from our warehouse. Therefore, delivery may take a little longer than you are used to. It takes about 1-2 working days to process your order. The average delivery time worldwide is 2-4 working days.
Q. I have exceeded my delivery date, what is the status of my order?
In most cases, orders are delivered on time. Unfortunately, orders can be delayed. Have you waited 3 days longer than the original delivery time and still not received your order? Please send an email to: info@palmos-mode.com.
Q. How much does delivery cost?
When you order from palmos-mode, you always get free delivery.
Q. How can I pay for my order?
Palmos-mode always offers secure payment. We use the most common payment services: credit card, Apple Pay, Google Pay & Blik
Q. I am missing some products. How is that possible?
Some orders are sent in separate packages due to weight restrictions. To ensure product quality, the products you order may come from different suppliers. If you order more than one product at a time, they may not be delivered simultaneously.
Don't worry, your order is on its way. The rest of your order will usually be delivered within 2 to 4 working days.
Q. What should I do if I receive a damaged shipment?
Unfortunately, it is possible that your order gets damaged during delivery. As a customer, you naturally cannot do anything about it. In this case, please contact our customer service department immediately by sending an email to info@palmos-mode.com. Please take pictures of the complaint and attach them to the email.
You cannot return the product without sending us the pictures. Unfortunately, we cannot find a suitable solution for you. Our customer service team will process your message as soon as possible and work with you to find the best possible solution.
This is the case if you have purchased the wrong product, if it does not fit you, or if you no longer want it.
Please contact our customer service department first (info@palmos-mode.com). Then we will see what the best solution is for you. If we are not successful, you only have to pay the costs of sending the product back to us.
Do you have any further questions? Contact our customer service (info@palmos-mode.com)
Company name: Palmos-mode
E-Mail: info@palmos-mode.com
Phone: +31645376105
Company number: 859732001
Address: Nobelweg 31, 1097 AR Amsterdam, Holland
OPENING HOURS
Monday-Friday: 09:00 - 19:00
Saturday: 10:00 - 17:00
Closed on Sundays and public holidays.